ORDERING:

Using our inbuilt shopping cart is the easiest and fastest way to order products from our store.

To make a purchase simply click on the "Buy Now" buttons found under each product. You can also view more detail on the item by clicking on the product name or its graphic.  To make things even easier, we also have a 'Wish List' function where you can add items to a special list for viewing/purchasing at a later stage. Each item will have an option to "Add to Wish List" - simply click and the item will added to your Wish List!

When finished making your selections click on "Shopping Cart" icon on the top right of your page and follow the instructions for "checking out", entering any coupons/gift voucher codes, and choosing your preferred shipping choice at this time.

You may also checkout without creating an account but please keep in mind that your order history will not be saved and your order total will not be added to your loyalty discount levels.

If you prefer, you can email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or telephone (ph. 0412 662 179) your order through to us. If you choose either of these options please ensure you have all the details of the products you wish to order. There may be slight delay in processing these orders as we will need to invoice them manually but usually they will still go out within 24hrs of ordering.

Please note that we are an online store and not open to the public every day due to other committments.
We open for select days (usually when we host workshops) and these days can be found on our Opening Hours page.
Alternatively, you are more than welcome to make an appointment to come and visit the studio where you can browse and purchase.
Please email or text/call Dani (see details above) to organise a convenient time. 

PAYMENTS:

Payments can be made via:

  • Credit Card (via Paypal - This email address is being protected from spambots. You need JavaScript enabled to view it. ) - choosing this method means your order will ship immediately - no delay, fastest option;
  • Credit Card (Visa/Mastercard - over the phone) - another fast method. Your order will ship as soon as we receive your credit card details;
  • Bank transfer/direct deposit (details below) - your payment must clear before your order can be shipped (usually takes 2-3 days)

The Whimsical Bead
BSB: 302 162
Acc: 0926371
Bankwest

  • Paypal  Balance (This email address is being protected from spambots. You need JavaScript enabled to view it.) - no delay, your order will ship immediately.
  • Australia Post Money Order

          Send to: P.O. Box 1219, Healesville, Victoria 3777

  • Cash on Collection - We are not a store front but you are more than welcome to make arrangements to pay for and pick up your order from our studio. Please email or call us for details.

At the moment we cannot accept credit card payments through our website as we do not have a secure server and your privacy is very important to us.

We do not accept personal cheques except as a last resort as our bank charges us to deposit them, so we will have to add a $2.00 processing fee to cover any bank fees. 

International customers please note: the only form of payment we accept for orders outside Australia is Paypal. Please contact us if you need any further information regarding this.

WORKSHOPS : BOOKINGS & PAYMENTS

All Workshops are listed with a full payment and a deposit option.

All Workshop Bookings require a deposit to be paid upon booking (either in person, over the phone or online).
This is usually 50% of the full workshop cost (dependant on each individual workshop). If your deposit is not paid, your booking will not be secure until you have done so. Bookings will be made on a first come, first served basis however a deposit must be made before your booking is secure.
Please note, that even if you book online, your booking is not confirmed until you have received a confirmation email from us via the store.

All deposit payments are non-refundable unless a replacement is found for your position.
The only exception to this is where The Whimsical Bead has cancelled the workshop (see below for more details).
If you have paid more than the deposit amount and have to cancel your workshop, the remaining amount will be refunded to you less any credit card/Paypal fees paid by The Whimsical Bead. This amount will be refunded via the same method you paid with. Alternatively, you are welcome to keep this amount as a credit towards future workshops or supplies. The exception to this is where you have booked a workshop held by an interstate or international tutor in which case, all payments are non-refundable unless a replacement is found for your position. This is due to the high demand and costs associated with booking these tutors.
 
Students who have booked into a workshop will receive a Confirmation of Booking email at least 2 weeks prior to the workshop they have booked.
This will have any additional information students need - please make sure you read it in full!

If you cannot attend the workshop you have booked, your position can be transferred to another person of your choice providing they have the required skills/techniques to attend the workshop.

The balance of your workshop is required to be paid on or before the day of the workshop with the exception of interstate and international tutor workshops where payment in FULL is required 8 weeks before the workshop is due to be held - no exceptions.
 
Please understand that due to our small class sizes, we are obliged to pay our tutors regardless of how many cancellations we receive which is why we must adhere strictly to this policy.

We always try our best not to cancel any workshops however if for any reason a workshop must be cancelled, we will always give you as much notice as possible and you will always receive a full refund (or the option to transfer to another workshop).
 
As we are located in the Yarra Valley, at times during January - March, we experience fire danger periods.
If our area is classified as a CODE RED during a day scheduled for a workshop or for any reason we feel it is unsafe for our students to be here we will always cancel the workshops and provide our students with a full refund (or the option to transfer to another workshop).
 
 
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